Terms of Service

Service scope

ITBeep provides MatnBot to help customers create AI assistants, connect knowledge sources, manage conversations, escalate to people, and operate channels such as WhatsApp.

Customer responsibilities

• Use only data, files, contacts, and channel accounts the customer is authorized to use.
• Keep workspace members, bot team roles, and channel credentials accurate and secure.
• Review AI instructions, deterministic flows, escalation policy, and outbound templates before live use.
• Comply with applicable messaging, privacy, consent, and industry requirements.

AI and human operation

Bots may run in autonomous, human-assisted, or human-only modes depending on workspace configuration. Authorization, consent, channel windows, billing, privacy, and safety gates are not optional instructions for AI to ignore.

Connected channels

WhatsApp and other providers may require business verification, app review, user consent, template approval, rate limits, and policy compliance. Provider access can change, pause, or require reauthorization. Customers are responsible for using only authorized accounts, phone numbers, templates, contacts, and content.

Customers must not configure MatnBot to send messages, create automation, or run AI actions that violate Meta, WhatsApp, privacy, anti-spam, or consumer-protection rules. MatnBot may pause channel automation, require reauthorization, or require human review when policy, consent, security, or delivery-quality gates are not satisfied.

Data and deletion

Data handling is described in the Privacy Policy, and deletion requests can be started from the data deletion page.

Billing and credits

Plans define included monthly credits, resource limits, and support. Included credits reset with the billing cycle, while purchased packs remain until used. Paid plans or manual payments are activated only after confirmed payment or authorized administrative approval.

Support

For support, billing, or account questions, contact hello@matnbot.com.