Terms of Service

Service Scope

ITBeep provides MatnBot to help customers create AI assistants, connect knowledge sources, manage conversations, escalate to humans, and operate channel automation such as WhatsApp.

Customer Responsibilities

• Use only data, files, contacts, and channel accounts the customer is authorized to use.
• Keep workspace members, bot team roles, and channel credentials accurate and secure.
• Review AI instructions, deterministic flows, escalation policy, and outbound templates before live use.
• Comply with applicable messaging, privacy, consent, and industry-specific requirements.

AI And Human Operation

Bots may run in autonomous, human-assisted, or human-only modes depending on workspace configuration. Deterministic controls such as authorization, consent, channel windows, billing, privacy, and safety gates are not optional instructions for the AI to ignore.

Connected Channels

WhatsApp and other messaging providers may require business verification, app review, user consent, template approval, rate limits, and policy compliance. Provider access can change, be paused, or require reauthorization. Customers are responsible for using only messaging accounts, phone numbers, templates, contacts, and content they are authorized to use.

Customers must not configure MatnBot to send messages, create automations, or run AI actions that violate Meta, WhatsApp, privacy, anti-spam, or consumer-protection rules. MatnBot may pause channel automation, require reauthorization, or require human review when provider policy, consent, security, or delivery-quality gates are not satisfied.

Data Handling

Data handling is described in the Privacy Policy. Deletion requests can be started from the data deletion page.

Support

For support, billing, or account questions, contact hello@matnbot.com.